Terms and Conditions

Thank you for your order; US Kitchen Cabinet Mall makes every effort to ensure you receive your material as ordered. We are committed to your satisfaction. Please read and review the following terms and conditions of your purchase. 

Measurements: The buyer is responsible for the accuracy of all measurements supplied to US Kitchen Cabinet Mall. US Kitchen Cabinet Mall accepts no responsibility or liability for measurement errors. The customer is responsible for the final design approval. 

Common Carrier Delivery: US Kitchen Cabinet Mall contracts delivery services through common carriers. US Kitchen Cabinet Mall does not direct or control the operations of the Common Carriers. Each Carrier sets and executes its own policies and practices. 

Inspection: Cabinets are delivered unassembled. Claims for shortages or damages must be made upon receipt. The buyer is responsible for final inspection. Concealed damage claims (damage found after unpacking) must be made within 3 days of receipt of product. Do not install damaged or defective product. Assembly or modification of the products may void claims for damage. To file a claim please send an email to anchengo@foxmail.com .

If the cabinet is damaged through shipping, all shipping damages must be written on the received paper signed by the receiver and will be responsible for making a claim.

If the cabinet was not damaged by shipping, any cracks on the door or frame will be eligible for a free replacement under our discretion.

Side panels and small damages are not eligible for replacements.

Refunds will apply once product is returned. Package will be examined once received; if acceptable, credit will be given minus a 30% restocking fee. Assembled cabinets and parts will not be accepted. 

Returns: Returns are permitted within 10 days of receipt of product. The customer will be responsible for all shipping costs associated with any return, and will be responsible for a 30% restocking fee. Requests for returns must be made within 10 days of receipt of product. Special Orders, Close-out items, Clearance items, or products sold AS IS may not be returned. To be eligible for a return or exchange, product must be in its original condition and packing. Installed product may not be exchanged or returned. Shipping and delivery charges are non-refundable. Additional shipping costs relating to a return or exchange are the responsibility of the buyer. 

Cancellations: Cancelled orders are subject to a 30% restocking fee applied prior to any return of unused deposit. 

Payments and Refunds: US Kitchen Cabinet Mall accepts cash, checks, debit cards and credit cards. A $50 fee will be assessed for returned checks. Refunds for purchases made by cash or check will be refunded by check within 2-4 weeks and purchases by credit or debit card will be credited back to the credit or debit card used for the purchase. Down payments or deposits are due and payable at the time of order. 

Personal Information: Providing personal information is voluntary and not a condition of sale but no warranty, return or exchange is allowed unless the buyer furnishes his/her name, address and telephone number. 

US Kitchen Cabinet Mall will not be held responsible for cabinets ordered due to incorrect measurements supplied by customer. Cabinets are delivered “unassembled”; assembly and installation is not included. Shipping damage claims will not be accepted after assembly of cabinets. Returns must be in original sealed packaging and subject to a 30% handling fee on all management approved returns.